1. Preamble
This Privacy Policy explains how The Concierge Network (“TCN”, “we”, “us”) collects, uses and protects personal data when you browse theconciergenetwork.io. It complies with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and French data-protection law.
2. Data Controller
TCN – THE CONCIERGE NETWORK
37 Rue des Mathurins, 75008 Paris, France
Email : dpo@theconciergenetwork.io | Tel : +33 1 89 70 62 00
3. What data do we collect ?
| Source / Tool | Data collected | Purpose | Legal basis (Art. 6 GDPR) | Retention |
|---|---|---|---|---|
| Contact form | Name, e-mail, phone (optional), message content | Handle & reply to enquiries (pre-contractual communication) | Legitimate interest (f) or contract steps (b) | 12 months after last interaction |
| Google Analytics 4 (cookies _ga*, _gid …) | Aggregated usage stats – device, pages, rough location, referrer (no direct ID) | Audience measurement & site optimisation | Consent (a) – opt-in via cookie banner | 14 months (GA4 default) |
| IONOS server logs | IP address, date/time, user-agent, requested URL, status code | Security & fraud-detection | Legitimate interest (f) | 7 days, then anonymised |
4. Cookies
A consent banner appears on your first visit. Only essential cookies and Google Analytics cookies are set. You can withdraw consent anytime via the “Cookie Preferences” link in the footer.
5. Recipients & Transfers
Data are processed by authorised TCN staff. Technical providers—IONOS SE (hosting in the EU) and Google Ireland Ltd (analytics)—act as processors under GDPR-compliant contracts. Any transfer outside the EEA occurs only through Google Analytics and is covered by the EU Standard Contractual Clauses.
6. Security
We use HTTPS/TLS encryption, access controls and regular patching to safeguard personal data.
7. Your GDPR Rights
- Access • Rectification • Erasure • Restriction • Objection • Data portability • Withdrawal of consent.
To exercise these rights, email dpo@theconciergenetwork.io. You may also lodge a complaint with the French supervisory authority (CNIL).
8. Policy Updates
We may amend this document; the revision date below will change accordingly. Continued use of the Site implies acceptance of the updated terms.
Last updated : 27 April 2025